Spotlight: Mishmash Designs

Tell us a bit about yourself?
My name is Michelle Vella I live in Sth Morang Victoria. My partners name is Bruno and we have 6 sons, Rhys 20, Leigh 18, Alex 15, Ben 14, Samuel, 11 and Max 10. I work at Spoltight Sth Morang, I managed the craft Department there for two years but stepped down as it was way to much for me (Hours) although I am a work freak. I now organise all events at Spolight including all craft workshops..I love it. I love to spend time with my family and I love to go for a swim and also enjoy walking.

What's your best advice for someone starting up? 

My best adive to starting up would be to stay positive, things don't happen over night. Take your time in taking photos and listing your items. I am very focussed on customer support so always answer emails as soon as possible. List new items regulary.

Do you have any advertising/promotion tips for sellers to be successful?

Twitter is a great place to promote your items in your store - twitter.com/mishmashdesigns. Also having a blog is a great idea - mishmashdesigns.blogspot.com. Blogs are great for free giveaways. I think Business cards are great to have as well. Also remebering that family and friends are a great way to get you name out there.

Can you share any lessons that you have learned the hard way?

I can remember when I first started I put the incorrect email down as my paypal. I was so excited when I received my first sale that I didn't even notice that I hadn't been paid for days. So now I always make sure to take my time through listing and enter correct information. Also a good lesson is communication. If you are running late with an order it's always best to be honest and communicate with your customer. Normally people are very understanding but just like to know what is going on.

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